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At Motopit Garage, we are committed to providing excellent customer service for our motorcycle service center and spare parts selling services. This Refund & Cancellation Policy outlines the terms and conditions regarding refunds and cancellations.

1. Cancellation of Service Appointments

a. You may cancel or reschedule a service appointment by providing at least 5hrs notice in advance of the scheduled appointment time.

b. Failure to provide timely notice or not showing up for a scheduled appointment may result in a cancellation fee, which will be communicated to you at the time of booking.

2. Cancellation of Spare Parts Orders

a. You may cancel a spare parts order before the items have been shipped. To cancel an order, please contact us using the provided contact information.

b. If the spare parts have already been shipped, the order cannot be canceled, and the standard return process (outlined below) will apply.

3. Returns and Refunds for Spare Parts

a. If you receive spare parts that are defective, damaged, or do not match the description, please contact us immediately to request a return and refund.

b. To be eligible for a refund, spare parts must be returned in their original condition, including all packaging and documentation, within 2 days of the delivery date.

c. Refunds will be processed within 24 hrs of receiving the returned spare parts and will be issued in the original payment method used for the purchase.

d. Shipping costs for returning spare parts are the responsibility of the customer, except in cases where the return is due to our error or a product defect.

4. Warranty Claims

a. Our spare parts may be covered by a limited warranty, the terms of which will be communicated to you at the time of purchase.

b. If you believe your spare parts are covered by the warranty and you encounter issues, please contact us to initiate a warranty claim. We will provide guidance on the warranty process and may request proof of purchase.

5. Exceptions

a. Refunds and returns may not be accepted for certain items, including spare parts that have been used, damaged due to customer mishandling, or are not in their original condition.

6. Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy or need assistance with a refund or return, please contact us at:

Motopit Garage

Address - Service Road NH-8, Hero Honda Chowk Flyover, Near Nitin Vihar, Sector-33, Gurugram, Haryana-122001

Email - info@motopitgarage.com

Thank you for choosing our motorcycle service center and spare parts services. We aim to provide a seamless and fair refund and cancellation process to ensure your satisfaction with our products and services.