Effective Date: 28-04-2025

At MotoPit Garage, we strive to provide our customers with the best possible products and services. We understand that sometimes you may need to return a product or request a refund. This policy outlines the terms and conditions under which returns and refunds are accepted.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, in its original packaging, and in the same condition that you received it.

  • The return is requested within 7 days of delivery.

  • The item received is defective, damaged, or incorrect.

Non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Custom-made or personalized items

  • Items marked as final sale

2. Return Process

To initiate a return:

  1. Contact our support team at support@motopitgarage.com with your order number and reason for return.

  2. Our team will provide instructions and a return shipping address.

  3. Pack the item securely and ship it back to us.

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective product).

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.

  • The amount will be credited to your original method of payment.

Partial refunds may be granted for:

  • Items not in their original condition or damaged due to customer mishandling

  • Items returned after the 7-day window

4. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again.

  • Contact your credit card company (it may take time before the refund is officially posted).

  • Contact your bank (there may be a processing delay).

If you’ve done all of the above and still have not received your refund, please contact us at support@motopitgarage.com.

5. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@motopitgarage.com.

6. Contact Us

For any questions or concerns about returns and refunds, please reach out to:

MotoPit Garage
📧 Email: support@motopitgarage.com
📞 Phone: +91-7986537746
🌐 Website: www.motopitgarage.com

Thank you for shopping with MotoPit Garage. We appreciate your trust and support.