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🏍️ Buying a Bike

Are the bikes on your website brand new or pre-owned?

We offer high-quality pre-owned superbikes that are carefully inspected and certified before listing.

Can I visit and check the bike in person?

Absolutely! If you're near our garage, you're welcome to come in, check out the bike, and even book a test ride.

Are the bikes serviced before being sold?

Yes! Every bike is serviced, inspected, and cleaned so it’s in top shape when it reaches you.

Do you offer financing options?

We're working with partners to provide easy financing. Drop us a message or call to check current options.

Can I return the bike if I change my mind?

We don’t support returns for bikes once delivered, but we do everything to make sure you're 100% confident before buying.

🛠️ Bike Servicing & Maintenance

How do I book a service appointment?

Just visit our website and choose the "Book a Service" option. Pick a date and time that works for you—it’s that simple!

What types of services do you offer?

From oil changes and brake checks to full engine work and performance upgrades—we handle it all.

Can I get my bike picked up for servicing?

Yes, we offer pickup and drop service in select locations. Just let us know during booking.

How long does servicing usually take?

Basic servicing takes a few hours, but if it’s a major repair or customization, we’ll keep you updated every step of the way.

Do you use genuine parts?

Only the best. We use original or high-grade aftermarket parts suited for your specific bike brand.

🛒 Orders & Delivery

How long does delivery take for accessories or parts?

Orders are usually shipped within 24–48 hours and delivered within 3–7 working days, depending on your location.

Can I track my order?

Yes! You’ll get a tracking link once your order is dispatched.

What if the item I receive is damaged?

No worries—just reach out within 48 hours of delivery, and we’ll arrange a replacement or refund as needed.

Do you ship all over India?

Yes, we deliver across India with trusted logistics partners.

Is Cash on Delivery available?

In most cases, yes. COD is available for select items—check the product page for details.

🤝 Vendor Partnerships

How can I become a vendor?

Head over to our "Become a Vendor" page and fill out the registration form. We’ll get back to you soon.

What products can I sell on MotoPit?

Anything related to superbikes—parts, gear, accessories, or riding wear.

Is there a commission fee?

Yes, we charge a small commission per sale. You only pay when you earn.

Can I manage my products myself?

Yes! You’ll get a dedicated vendor dashboard to upload, update, and track everything easily.

Do I need to handle shipping?

You can choose to ship on your own or use our logistics partners—whatever works best for you.

Do you offer size charts for riding gear or apparel?

You can choose to ship on your own or use our logistics partners—whatever works best for you.

🛍️ Shopping & Product FAQs

Are all products listed on the website available in stock?

Yes, if it's listed as “In Stock,” you can order it right away. If it's out of stock, we’ll clearly mention it.

How can I be sure of the product quality?

We only work with trusted vendors and suppliers. Every product is carefully reviewed before it goes live on the site.

Can I get more information about a product before buying?

Of course! Each product page has detailed descriptions and images. Still have questions? Use the “Ask a Question” option.

Do you offer size charts for riding gear or apparel?

Yes! You’ll find size guides on all relevant product pages to help you pick the perfect fit.

What if the product doesn’t match the image?

We strive for 100% accuracy, but if anything is off, contact us and we’ll make it right.

💳 Payments & Security

What payment methods do you accept?

We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (for eligible orders).

Is it safe to make payments on your website?

Yes! Our site uses SSL encryption and secure payment gateways to keep your data safe.

Can I pay using EMI or Buy Now, Pay Later?

Yes, EMI options are available on certain cards. BNPL services are also supported for select users—check during checkout.

Is there a payment confirmation?

You’ll get an email and WhatsApp/SMS confirmation immediately after successful payment.

My payment failed, but money was deducted. What do I do?

Don’t worry. If a payment fails and the amount is debited, it’s usually reversed within 5–7 business days. Contact us if you don’t see it.

🚚 Shipping & Delivery

How do I track my order?

As soon as your order ships, we’ll send you a tracking link via email and SMS.

Can I change my delivery address after placing the order?

If the order hasn’t shipped yet, yes. Reach out to us immediately to request the change.

What if I miss the delivery attempt?

Our courier partner will attempt delivery again. If it still fails, they’ll contact you or return the order.

Do you ship internationally?

Right now, we only ship within India—but international shipping is coming soon!

🔁 Returns & Refunds

Can I return or exchange a product?

Yes, returns or exchanges are allowed within 7 days for eligible products. Check the return policy on the product page.

What items are not eligible for return?

Items like helmets, safety gear, and bike parts may not be returnable for safety reasons unless they arrive damaged or defective.

How long does it take to get my refund?

Refunds usually take 5–7 business days after the product is received and verified.

Do I have to pay for return shipping?

For damaged or incorrect products, we cover the return shipping. For other cases, return shipping costs may apply.

How do I initiate a return?

Go to "My Orders" in your account and click on “Return/Replace” next to the item—or contact our support team.